Emergency Plumbing in New Orleans: What to Do Before the Plumber Arrives
- ATP Plumbing and Drain

- Jul 21
- 3 min read

A plumbing emergency can happen without warning. One minute everything is working normally, and the next you're dealing with a burst pipe, overflowing toilet, or water pouring across your floor. During these stressful situations, knowing what to do before your plumber arrives can help minimize damage and protect your home.
At ATP Plumbing and Drain, we provide 24/7 emergency plumbing services throughout New Orleans and the surrounding communities. Here are the most important steps to take when a plumbing emergency strikes.
1. Shut Off the Water
If you have a major leak or burst pipe, your first priority is stopping the flow of water.
Locate your home's main water shut-off valve and turn it off immediately. Every homeowner should know where this valve is located before an emergency happens.
Turning off the water can prevent thousands of dollars in water damage.
If the problem is isolated to a single fixture, such as a toilet or sink, you may only need to close the shut-off valve located nearby.
2. Turn Off Your Water Heater
If you've shut off the main water supply, it's also a good idea to turn off your water heater. Running a water heater without an adequate water supply can damage the unit.
For gas water heaters, follow the manufacturer's instructions for shutting off the gas supply. For electric units, switch off the breaker if it's safe to do so.
3. Stay Away from Sewer Backups
A sewer backup isn't just unpleasant—it can expose your family to harmful bacteria and contaminants.
If sewage is backing up into your sinks, tubs, or toilets:
Stop using all plumbing fixtures.
Keep children and pets away from the affected area.
Avoid attempting to clear the blockage yourself.
Call an emergency plumber immediately.
Professional equipment is often required to safely clear sewer line blockages.
4. Move Valuables Out of Harm's Way
If water is entering your home, move furniture, electronics, rugs, and important belongings away from the affected area whenever it's safe to do so.
The faster you remove valuables, the better chance you have of preventing permanent damage.
5. Clean Up Standing Water
Standing water can quickly damage flooring and encourage mold growth.
If it's safe:
Use towels or mops to absorb water.
Place buckets under active leaks.
Use fans to improve airflow if electricity is safe to use.
Never operate electrical equipment if water is near outlets or electrical panels.
6. Don't Use Chemical Drain Cleaners
When faced with a severe drain clog, many homeowners reach for chemical drain cleaners.
Unfortunately, these products often:
Fail to remove the blockage
Damage your pipes over time
Create safety hazards for plumbers working on your system
Professional drain cleaning equipment is far more effective and safer for your plumbing.
7. Know When It's an Emergency
Some plumbing issues can wait until normal business hours—but many cannot.
Call an emergency plumber immediately if you experience:
Burst pipes
Major water leaks
Overflowing toilets
Sewer backups
No running water
Water heater leaks
Flooding caused by plumbing failures
Suspected gas line leaks
Acting quickly can dramatically reduce repair costs and prevent additional damage.
Why Fast Response Matters
Water damage begins almost immediately. Within minutes, water spreads into flooring, drywall, cabinets, and insulation.
Within 24 to 48 hours, mold can begin growing in damp areas, creating additional repair costs and potential health concerns.
The sooner you address a plumbing emergency, the more likely you are to prevent expensive structural repairs.
Trust ATP Plumbing and Drain for Emergency Plumbing
When you're facing a plumbing emergency, you need experienced professionals who respond quickly and get the job done right.
ATP Plumbing and Drain proudly provides 24/7 emergency plumbing services throughout New Orleans and the surrounding communities. Whether you're dealing with a burst pipe, sewer backup, overflowing toilet, or sudden water heater failure, our licensed plumbers are ready to help restore your plumbing system as quickly as possible.
Don't wait until a small plumbing problem becomes a major disaster. If you're experiencing a plumbing emergency, contact ATP Plumbing and Drain for fast, reliable emergency service you can count on: https://www.atpplumbinganddrain.com/contact-us




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